Covid-19

Since the initial lockdown in March 2020, we made changes to the way we accepted forms to make it easier for you to submit those instructions that were not already part of the online Adviser Zone journey. In August 2020 we went a step further and created signatureless forms that could be submitted via Adviser Zone secure email. 

Continuous enhancements to Adviser Zone will mean you can do even more online but for those functions requiring forms, simply keep an eye out for the icons which show how they can be submitted, as shown here below: 

Adviser Zone Secure E-mail (No Signature)

• Adviser Charges Instruction
• Amend Income Drawdown
• Age 75 LTA Test Questionnaire
• Benefit Crystallisation Event Application
• FATCA Corporate Form
• FATCA Individual-Joint Form
• FATCA Trust Form
• Internal Transfer
• JISA Application 
• Phased Income Application Amendment
• Phased Income Recurring Switch instruction
• Rebalancing Instruction
• Recurring Switch Instruction
• Regular Investment Collection
• Regular Investment Instruction
• Regular Withdrawal Instruction
• Stocktrade Account Cancellation
• Stocktrade Application Form
• Withdrawal Instruction Investor - GIA and ISA

Adviser Zone Secure E-mail (Scanned Signature)

• Direct Debit Instruction Page (Client)
• ISA Additional Permitted Subscription (Client)
• Record of Payments Due (Employer)
• SIPP Nomination Expression of Wish (Client)
• Transfer of Servicing Form (Client)

Of course, we always focus on the most frequently used functions when enhancing our service so there will still be some less utilised forms that need to be sent via post with a wet signature. Please click here for the full list of Document Submission Requirements.  

Some forms will require a wet signature mainly due to the requirements of third parties or until we can incorporate them into new arrangements, we encourage you to revisit this page from time to time as it will be updated with latest guidance as processes are added.  We would also like to encourage you to utilise biometric verification when it is offered as it provides a greater level of security to you, us and most importantly, the investor.

To ensure that you are always using current forms please source them from the Secure Literature within Adviser Zone.   

Upcoming and Past webinar details and video recordings have been moved to the Webinar Hub.

If your client wishes to make a 'single' investment that is greater than their bank will allow them to transfer in one electronic transaction, there are 2 options available to you.

1. You can make multiple single investments as part of one online application, in which case each electronic payment will be invested as it is received. (please note all investments will go into the same asset allocation.  If investing in ETFs this option may result in paying higher fees depending on the trade size.)
2. If you make one single investment as part of the online application, the investment amount can be split into multiple electronic payments which will be invested upon receipt of the final payment.  Please be aware that client money regulations will only allow us to hold monies for 10 working days before being invested or returned to client bank account.  If the full investment amount is not received within that time we would require a new application for the appropriate amount to be submitted to allow investment of the payments received.

We can accept scanned SIPP Transfer Authority forms (not photos of forms) for any Origo enabled transfers via Adviser Zone Secure Email. 

A link has been deployed to the Quick Links section of our home page detailing the list of providers who are currently Origo enabled. We ask that you check this link to determine if the pension transfer you are submitting requires the original (non-Origo) or if you can submit the scanned copy through Adviser Zone Secure Email. We will reserve the right to ask for the original, especially if we deem the image isn’t legible. 

IMPORTANT – some of those on the list have legacy books of business or certain policies that can’t move through Origo, or we may find that requests are rejected by the ceding scheme. Ceding schemes also have the right to ask for an original; as such it is important that you retain the original until (at least) the transfer is complete. Where we do need the original, Novia will not be liable for any transfer delays.