Secure Digital Verification

We have partnered with technology firm Credas Technologies Ltd to start trialling biometric verification in limited circumstances.  This is new technology to the wrap platform industry but has proven successful in the banking sector by the so-called ‘challenger banks’.  Subject to Adviser consent, clients who historically required copies of ID and bank statements to verify their identity will be invited to take a ‘selfie’ by the software on a smart device, followed by taking a picture of a photographic identity document.  The technology, which works by calculating distances between key features on the face, will compare both facial images to verify identity and check the integrity of the corroborative document. It’s even clever enough to take ageing and hair style changes into consideration!

Video Introduction

You can click the image here for a short video introduction, and there is a full step by step guide below explaining how the process works. undefined


Step by step guide

After clicking the hyperlink contained in our email, you will be prompted to confirm that your name is correct.  If so, click Yes.

If it is not, do not proceed and contact Novia.


Enter your email address and re-enter to verify that the entry is correct.


Click continue


Familiarise yourself with the terms and conditions and accept if you agree to them.

Next click ‘Take a Selfie’. undefined
Read the photograph guidance and click ‘Use Camera’.  Some devices may request permission to use the camera on your smart device.  You will need to grant that permission to continue. undefined
Once you are comfortable that the image in the box is clear and in focus, click ‘Take a Snap’. undefined
Next click ‘Scan ID Document’. undefined
Select the photographic identification document you wish to use for the corroborative check. undefined
Once you are comfortable that the image in the box is clear and in focus, click ‘Use Photo’ undefined

Please note, although the verification will now show as complete, you are now required to enter your personal details. Please click on Personal Details.


Next, please enter your name, address and bank sort code and account number.


The verification has been completed. Click ‘Submit’.


Novia will contact you to discuss any further steps.

If you have any issues using this process please call us on 0345 680 8000 for assistance.